All industries
Security & electronic systems

Security and access control service management

Alarms, cameras, readers and intercoms are spread across sites and customers. Fieldmagic keeps the register accurate, the servicing on schedule and the response times measurable.

Security technician commissioning a CCTV camera and access control reader

Assets security & access control teams track

Alarm panelsCCTV camerasNVRs & serversCard readersElectric strikesIntercomsGates & barriersDuress systems

Every asset carries its own service history, routines, defects, documents and costs - so the record follows the equipment, not the paperwork.

Sound familiar?

Device registers that drift out of date after every upgrade
SLA response times measured by memory, not data
Reactive faults derailing the planned service schedule
Customers calling the office for job status updates

What security & access control teams use Fieldmagic for

01

Service-level agreements

Track response and resolution times against each contract and report on performance.

02

Distributed asset registers

Record devices by site, zone and location with serials, firmware and warranty details.

03

Reactive and planned mix

Balance planned servicing with reactive faults on one dispatch board.

04

Customer transparency

Give customers visibility of job status, history and reports through the portal.

Workflow

From schedule to invoice

  1. 1Capture the device register per site
  2. 2Schedule preventative servicing
  3. 3Respond to faults against SLA targets
  4. 4Record works and replacements on mobile
  5. 5Report on uptime and compliance

Key capabilities

  • Site-based asset registers
  • Service-level agreements
  • Audit-ready reporting
  • Customer portal access
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Built for the whole team

Who uses it, and what they get

Service desk

Log faults against the exact device and track response and resolution against each contract's SLA targets.

Field engineers

See device location, zone, serial, firmware and warranty on the phone before attending.

Account managers

Report contract performance and uptime to customers with evidence rather than estimates.

Customers

Check job status, history and reports themselves through the customer portal.

What changes once you're running

SLAs become measurable

Response and resolution times are recorded per job and rolled up per contract.

Registers stay accurate

Replacements and upgrades update the register as part of completing the job.

Fewer status calls

Portal access and automated notifications keep customers informed without office time.

Frequently asked questions

See Fieldmagic on your security & access control workflow

Walk through your assets, routines and reporting with our team - or start free with five users, forever.

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Other industries

Fire protection

Manage fire system inspections, hydrant testing, extinguisher maintenance and compliance reporting in one place.

HVAC

Schedule preventative maintenance, track unit service history and dispatch technicians with the right skills.

Plumbing

From emergency callouts to planned maintenance, keep jobs, quotes and invoices moving from the field.