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CRM & Customer Management

A single customer record your whole team works from

Most field service businesses lose time hunting for context: which site, which contact, what happened last visit. Fieldmagic keeps customers, their sites, their contacts and every job, quote, asset and document that belongs to them in one connected record.

CRM workspace
Customer, contact and site management
Customer and site history
Customer portal

North Sydney Hub

CRM • Live site

Connected

Create the customer and their sites

Attach contacts, contracts and assets

Why teams use it

Structure that matches reality

Customers hold unlimited sites, each with their own contacts, assets, contracts and history.

History on hand

Anyone answering the phone can see the last visit, the open defects and the outstanding quotes in seconds.

Create the customer and their sites

Attach contacts, contracts and assets

Log quotes, jobs and inspections against the site

Customers self-serve

The portal gives clients visibility of job status, asset history and completed reports without calling the office.

CRM status

Share reports and status through the portal

How it works

One platform. Connected workflows.

One record for every customer, contact and site - with full history behind it.

Step 1

Create the customer and their sites

Step 2

Attach contacts, contracts and assets

Step 3

Log quotes, jobs and inspections against the site

Step 4

Share reports and status through the portal

Visibility by default

Know what is happening without chasing the field.

Structure that matches reality

Customers hold unlimited sites, each with their own contacts, assets, contracts and history.

History on hand

Anyone answering the phone can see the last visit, the open defects and the outstanding quotes in seconds.

Customers self-serve

The portal gives clients visibility of job status, asset history and completed reports without calling the office.

Operational view

CRM activity

Live
Create the customer and their sites80%
Attach contacts, contracts and assets58%
Log quotes, jobs and inspections against the site36%

Next action

Create the customer and their sites

Visible to the office, field team and customer.

Frequently asked questions

See crm & customer management in action

Walk through it with our team on your own data - or start free with five users, forever.

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