Latest field service news & announcements

Fieldmagic Site & Asset Photos: Visual Proof That Drives Compliance

Fieldmagic Site & Asset Photos make compliance simple by turning every image into proof. Time-stamped, geo-tagged, and linked to each job, photos sync automatically to the cloud, giving teams and clients full visibility from field to office.

New Customer Portal Updates: A Better Experience for Your Customers

We've rolled out major updates to the FieldMagic Customer Portal - giving your customers a seamless, self-service experience for job tracking, approvals, and communication with your team.

Drag & Drop Document Builder: Smarter Reporting. Zero Effort.

Create professional, branded reports in minutes with Fieldmagic’s new Drag & Drop Document Builder. Build, automate, and customise documents directly from your data, no coding, no designers, no delays. Transform documentation into efficiency and client trust.

Custom Statuses & Workflows: Run Your Operations Your Way

Fieldmagic adapts to your operational workflows, not the other way around. Define every job stage, trigger automations, and ensure nothing slips through the cracks. Scale compliance, speed, and visibility, with workflows that work the way you do.

AI Email Composer: Smarter Templates, Smarter Outreach

Fieldmagic’s new AI Email Composer lets you control how AI writes. Build custom prompts for each email type to match tone, structure, and keywords, so every message sounds professional, on-brand, and human, without the copy-paste fatigue.

Fieldmagic: Smarter Field Service Scheduling with Skills & Route Optimisation

Fieldmagic’s enhanced Scheduler brings clarity and control to field operations. With skills-based routing, reason codes, and smarter optimisation, teams can assign the right people to the right jobs faster, ensuring reliable, on-time service every day.

Fieldmagic Safety Forms & Rules

Fieldmagic Safety Forms & Rules digitises checklists and inspections, ensuring accuracy, compliance, and audit-ready records with less risk.

From PDF to Work Order in Seconds

Fieldmagic’s AI PDF to Work Order converts client PDFs into accurate, audit-ready work orders in seconds. No manual entry, no errors, just faster jobs, improved compliance, and happier customers.

From Scan to Solution in Seconds

With Fieldmagic QR Codes, anyone can scan to access asset history, review compliance, and request service instantly. No apps or logins required. Faster reporting, stronger compliance, and happier clients from scan to solution in seconds.

How to Improve Contract Management and Boost Client Trust

Managing contracts doesn’t have to be stressful. With Fieldmagic’s Contracts Module, you can centralize documents, automate reminders, simplify billing, and gain clear visibility - helping your business stay compliant, save time, and build client trust.

Activtec Solutions Asset Maintenance Case Study

Managing a growing medical equipment maintenance business, Activtec needed a solution that ensured they could continue to deliver exceptional customer service while improving the way they reported on assets and managed service for customers.

Western Environmental Liner Optimises Field Operations with Fieldmagic

Managing a busy and geographically dispersed field workforce, Western Liner needed a solution that ensured they could continue to deliver exceptional customer service while improving the way they scheduled jobs to remote workers to capture real-time reporting back to head office.

5 Methods for Motivating Your Field Service Technicians

How can field service managers ensure their business continues to thrive and attract talented technicians? Here are 5 tips that should help in getting you on the right track.

Here Are The Top Five Reasons Your Field Service Business Should Move to Electronic Forms