Fieldmagic vs Salesforce Field Service, side by side
An honest comparison for field service and maintenance teams weighing an enterprise CRM add-on against a purpose-built platform.
| Feature | Fieldmagic | Salesforce Field Service |
|---|---|---|
| Transparent published pricingSalesforce Field Service is licensed per user on top of Salesforce, with add-ons for mobile and scheduling optimisation. | Yes | Partial |
| Free plan to trial with a real crew | Free for up to 5 users, forever | No |
| Implementation costFieldmagic offers guided implementation and consulting, or you can configure it yourself. | Typically under half of a Salesforce project | Partner projects usually start at $50k+ |
| Automated migration of customers and service historyFieldmagic's automated import maps customers, sites, assets and historical service records from your existing FSM system. | Yes | n/a |
| Drag-and-drop scheduling & dispatch | Yes | Yes |
| Asset registers with full service history | Yes | Yes |
| Compliance inspection templates & certificate workflowsBuilt-in in Fieldmagic; typically custom-built on Salesforce. | Yes | Partial |
| Defects converted to remedial quotes | Yes | Partial |
| Native offline mobile app | Yes | Yes |
| Quoting, invoicing & paymentsSalesforce invoicing usually relies on additional products or integrations. | Yes | Partial |
| Accounting integrations | Xero, QuickBooks, MYOB, Reckon Hosted, Saasu | Via AppExchange / custom integration |
| No-code configuration (fields, layouts, workflows)Salesforce is highly configurable but generally needs admin or developer skills. | Yes | Partial |
| Open REST API & webhooks | Yes | Yes |
| AI-generated checklists and forms | Yes | Partial |
| Best suited to | Contractors running compliance-heavy maintenance and inspections | Large enterprises already standardised on Salesforce CRM |
Salesforce Field Service details based on publicly available information as at September 2026. Salesforce Field Service is a trademark of Salesforce, Inc.; this page is an independent comparison.
What you'll actually pay
No sales call required to find out. Fieldmagic pricing is published and scales with your team size.
Free
$0/mo
Up to 5 users, forever. Run a real crew on it before you spend a dollar.
Professional
$235/mo
Includes 5 users, then $45/user/month. Scheduling, assets, inspections, quotes and invoices.
Salesforce Field Service
See their pricing
Licensed per user on top of Salesforce, with separate pricing for technician mobile access and add-ons. Implementation partner projects typically start at $50k+ on top. Confirm current rates with Salesforce.
Where Fieldmagic goes further
Your history comes with you
Our automated migration brings customers, sites, assets and past service records into Fieldmagic, so technicians see full history from day one.
Implementation at half the cost
Salesforce Field Service projects typically start at $50k+. Our consultants usually implement Fieldmagic for less than half that, or you can configure it yourself in Fieldmagic Studio.
Compliance built in
Templated inspections, asset-level results, defects, remedial quotes and client-ready certificates are core workflows, not custom builds.
Fieldmagic in your region
Switching from Salesforce Field Service: common questions
- Is Field Service Lightning the same as Salesforce Field Service?
- Yes. Salesforce renamed Field Service Lightning to Salesforce Field Service. This page compares Fieldmagic with the current product.
- Can you migrate our customers and service history from Salesforce Field Service?
- Yes. Fieldmagic has an automated process that maps customers, sites, assets and service history from your existing FSM system. We run a trial import first so you can check the data before go-live. Historical attachments depend on what can be exported.
- Is Fieldmagic cheaper than Salesforce Field Service?
- Usually, yes. Fieldmagic is free for up to 5 users, then from $235 USD/month for 5 users on Professional plus $45 USD per extra user, with no Salesforce base licence. Implementation is typically less than half the $50k+ a Salesforce partner project usually starts at.
- Do you offer implementation and consulting?
- Yes. Our team can configure Fieldmagic, migrate your data and train your crew. Salesforce Field Service projects typically start at $50k+; we often implement for less than half that. Smaller teams can also set it up themselves.
- Who should stay on Salesforce Field Service?
- If your whole business runs on Salesforce and you have in-house admins or a partner to maintain it, it can make sense to stay. If you want a field service platform your operations team can run themselves, Fieldmagic is the better fit.
Compare other platforms
See your own data in Fieldmagic
Book a demo and we'll walk through how your customers, assets and service history come across, then show scheduling, inspections and certificates end to end.